British Swim School

Other FAQs 2

• What is PLAY?
• FAQs

Class Protocol and Policies 7

• Makeup and Absence Policy and FAQ
• Payment Information
• Waitlist Information
• Drop-In Classes
• Cancellation Process for British Swim School Bay Area

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The Programs We Offer 9

• Class Levels and Goals
• Young Adult Program
• Adult Program
• Private and Semi-Private Class Information
• Dolphin Class Pricing and Information

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Information About our Locations 13

• Location Information Page
• 24Hour Fitness Ocean Ave
• 24Hour Fitness Potrero Hill
• 24 Hour Fitness Rohnert Park
• 24Hour Fitness San Mateo

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How to Use Our App 10

• Check Skills
• Submit an Absence
• Schedule a Makeup
• Cancel a Scheduled Makeup
• Purchase a Drop-In Class

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Recommend and Refer British Swim School 5

• Referral Program
• Leave Us a Review!
• Submit Your Feedback
• Share the LOVE - Purchase a Gift Card (in App)
• Cast Your Vote: Support British Swim School in Local “Best Of” Awards

Useful Program Information (after you've enrolled!) 12

• Welcome Materials
• Before Your Class
• During Your Class
• After Your Class
• Meet Our Team

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Pricing Information 4

• How Much Do Classes Cost?
• Payment Information
• Cancellation Process
• Current Promotions

Useful forms (Interest, waitlist, cancellations) 8

• Private and Semi Private Lessons Interest
• Adaptive Aquatics Interest
• 30-Day Cancellation Request
• Membership Hold Request
• Drop-in Class

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Adult Lane Information 9

• Adult Lane
• How to Schedule Adult Lane Lessons
• Adult Lane - FAQ
• Before Your Adult Lane Class
• During Your Adult Lane Class

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Makeups and Absences 16

• How do makeups work?
• How do I report an absence?
• Why isn't my makeup showing yet?
• How do I schedule a makeup?
• How do I change or cancel a makeup?

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Pricing and Fees 12

• Financial Assistance and/or Scholarship Through Hope Floats Foundation
• How much are Adult classes?
• How much are Dolphin classes?
• How much are drop-in classes?
• How much are group lessons?

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Locations 12

• Do I need a 24 Hour Fitness membership to attend?
• What facilities are available at the pools?
• Where are your locations?
• Where is Millbrae Meadows?
• Where is the Aloft Hotel Millbrae location?

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Programs 13

• How do I know what level is right?
• How long are classes?
• How long does it take to graduate to the next level?
• How many students are in each class?
• What age do you start?

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Policies 15

• Are goggles allowed?
• Are there changing areas?
• Are you open on Holidays?
• Can I drop off my student?
• Can students wear a wetsuit?

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