Makeups and Absences

Do you offer makeups?
Makeups are available for most programs when the absence is reported before the class. Group classes: Unlimited makeups for reported absences. A makeup ...
Mon, 22 Jun, 2026 at 12:37 PM
How do I schedule a makeup?
From the home screen on the BSS app tap Book a Makeup, under Upcoming scroll to Past, under the absence date tap Schedule Makeup, select the class, and tap ...
Fri, 31 Jul, 2026 at 8:30 AM
How do makeups work?
Makeups are a courtesy for absences you report in advance. Report the absence before the class, and a makeup becomes available the morning after the missed ...
Tue, 9 Jun, 2026 at 7:53 AM
How do I report an absence?
Report it in the app before the class so it earns a makeup. From the home screen tap Manage Absences, then Submit an Absence, enter the dates and a reason, ...
Tue, 9 Jun, 2026 at 7:55 AM
Why isn't my makeup showing yet?
A makeup becomes available the morning after the missed class, not before. If the class is still in the future, it will not be in your account yet. It appea...
Tue, 9 Jun, 2026 at 7:56 AM
How do I change or cancel a makeup?
From the home screen tap Book a Makeup, select the date you used for the makeup, then tap Cancel this Makeup. Rebook if you want a different time.
Tue, 9 Jun, 2026 at 7:57 AM
When do makeups expire?
A makeup expires 30 days after the missed class and cannot be extended. All unused makeups also expire on the day of the last paid class, and a makeup canno...
Tue, 9 Jun, 2026 at 7:57 AM
I reported an absence but can attend after all
Once you report an absence, that class becomes available for another student to use as a makeup, so you cannot simply return to it. Contact the team live by...
Tue, 9 Jun, 2026 at 7:58 AM
What happens if the school cancels a class?
If we cancel a class, a makeup is offered and it expires after one year.
Tue, 9 Jun, 2026 at 7:59 AM
How much notice do I need to give for an absence?
Report the absence before the class to earn a makeup. At least 48 hours notice is appreciated so more makeup spots stay open for everyone, but you should st...
Tue, 9 Jun, 2026 at 8:00 AM